‘Artificial
Intelligence’ which has become the living nightmare for millions of
professional bankers, is not a threat, it’s a gift from modern technology to
ease their work to provide fast and better services to the clients. Embrace it!
Artificial
Intelligence (AI) is the newest invention of modern technology which allows the
machine to learn from the environment through machine language and execute it
just like human beings. Now a day’s application of AI is all over the world as
a result of the revolutionary advancement of science and technology. Banking
sectors are not out of the reach of this modern innovation. With the help of
AI, banks are now able to satisfy clients with fast and secured services. Even
in Bangladesh, the application of Artificial Intelligence (AI) in the banking
sectors can be noticed openly all over the country. Every bank has ATM services
which are entirely dependent on the AI system.
No doubt that
this Artificial Intelligence is a grace of modern technology, but it brought
upon some dreadful thoughts to the employees of the banking sector. According
to a report by American Bankers, 1.2 million bankers will be jobless due to the
implementation of Artificial Intelligence. Will the AI take over the whole
banking system? The answer is ‘NO’. However, it will also be a concerning issue
for Bangladesh Bankers. With a huge number young peoples in the country
technology cannot be avoided in case of banking.
The more
application of AI has indeed eased some tiring and boring tasks of the
employees. On the other hand, it created more job opportunities in the banking
sector! As we all know in the AI system machines acquire knowledge as a child
does. You cannot put such devices into some important task without a skilled
observer! Bank will need to recruit more employees in the IT sector for
security and error issues. Still, the previous post or the employees won’t be
replaced by AI; rather, it will just make their daily works more interesting
and easy. End of the day there will not be any tension of completing
calculation of a long list, if there is an error, it will be found in an
instance! No extra headaches for the new clients or any employee to fill up
forms, it can be done from home. If any helps needed there is always human
being waiting at your service!
Banks are such
important industries for a country, and anybody cannot entirely rely on
machines to take the place of professional human employees. But to reduce the
time consumption to provide faster and smarter services, banks have to apply
Artificial Intelligence in some limited sectors. It is not a threat nor
challenge for the professional bankers; rather it’s a grace for them.
Many countries
have already implemented AI based technology in banking system. Auto replying
chat bots has already been replaced the front office of the banks. AI is also
helping the banks even in case of fraud detection and lending risk analysis.
The higher
authority of the bank must keep it in mind that, internet-based system and
Artificial Intelligent system have lots of security issues. There is always a
dreadful threat from the hackers to loot with a click of a button from any part
of the world. So be very careful about IT security. Train the remaining
employees about the fortune of modern technology and the weaknesses of it.
Artificial
Intelligence (AI) will be a new sector of learning for the professional
bankers, as technology cannot be replaced the human capability. Someone has to
control it from behind. This new challenge can only be mitigated from learning
new things about relevant technologies.
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